Refund Policy for The Code Factory

At The Code Factory, we are committed to providing high-quality educational services. We understand that circumstances may arise where a refund is necessary, and we strive to make this process as straightforward as possible. Below are the details of our refund policy, including the guidelines for requesting a refund.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • You may request a refund within 14 days of the course start date if you choose to withdraw.
  • Refunds are applicable only to courses that have not been completed or where you have not accessed more than 20% of the course materials.
  • If The Code Factory cancels a course, a full refund will be provided, regardless of the time passed.

2. Non-Refundable Fees

  • Registration fees and any materials fees (e.g., for equipment or special learning tools) are non-refundable.
  • Refunds do not apply to any completed courses or services that have already been fully delivered.

3. Partial Refunds

  • If you withdraw from a course after the 14-day window but before completing 50% of the course, you may be eligible for a 50% refund.
  • No refunds are issued for withdrawals after completing more than 50% of the course.

4. Guidelines for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [Insert Email] with the subject line “Refund Request – [Course Name]”.
  2. Provide Details: In your email, include your full name, the course name, the reason for the refund request, and the date you enrolled.
  3. Processing Time: Once we receive your refund request, we will review it and notify you of the status within 7 business days.
  4. Refund Method: Approved refunds will be processed using the original payment method within 30 days of approval.

5. Exceptional Circumstances

In cases of unforeseen personal emergencies (e.g., serious illness or family emergencies), please reach out to us directly. We may consider exceptions to this policy on a case-by-case basis.

6. Contact Us for Refunds

If you have any questions regarding the refund process, feel free to contact us at:

The Code Factory
Email: thecodefactoryltd@gmail.com
Phone: +250 788 976 697